Debit credit card problem – Sorry something went wrong…

  • Resolved microjingles

    (@microjingles)


    4 years, 4 months ago

    Hello,

    I’m experiencing problems with PayPal checkout using Credit / debit cards. Paying with Paypal is working fine, but when customer wants to buy specific product with Credit / debit card it gets an error message: “Sorry, something went wrong. We’ll take you back to checkout so you can try again.”

    How to solve it? It’s so hard because people are leaving my webshop and I’m running ads obviously for no reason.

    Here is a screenshot: https://i.imgur.com/ipOZgHc.png

    Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter microjingles

    (@microjingles)

    Still no answer??

    Hi there @microjingles!

    when customer wants to buy specific product with Credit / debit card it gets an error message: “Sorry, something went wrong. We’ll take you back to checkout so you can try again.”

    What you describe has been reported by some other users in this bug report at PayPal:

    – https://github.com/paypal/paypal-checkout-components/issues/1319

    I do suggest that you report your case there and get further help from PayPal team directly.

    I hope that’s helpful and points you in the right direction. Let us know if you have more questions.

    Cheers!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Please refer to the issue above for any updates.

    – Joey

Viewing 3 replies - 1 through 3 (of 3 total)
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