Dealer Locator is linking dealer websites to 404

  • tackticalmarketing

    (@tackticalmarketing)


    3 years ago

    I have a client who has a “Dealer Locator” on their site. When a user searches for a Dealer near them, it provides a list of results of all the dealers closest to them. The dealer results then provide the dealer’s contact information. This information includes the dealer’s website. However, when a user clicks the dealer’s website (either from the search results or from the pop-up window that opens when you hover over their location on the map) to navigate to that specific dealer’s website, it is taking the user to a “404” page.

    For some reason, WordPress is automatically adding the clients domain, in front of the dealers domain, when a user clicks the website.

    For example:
    If a user clicks dealer website: https://www.dealerwebsite.com
    The action result redirects that website to be the following:
    https://www.clientwebsite.com/dealer-locations/www.dealerwebsite.com

    Need help as there have been several dealer complaints over the past 1 week and I have been unable to locate where the auto-redirect is happening.

    There is a redirection plugin on the backend of the site, but there are no redirects affiliated with dealer websites or dealer locator.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    If this “Dealer Locator” is a feature of your currently active theme? If so, I recommend asking at that theme’s support.

    Or, if this “Dealer Locator” is a feature of some plugin you use, then I recommend asking at that plugin’s support.

    Thread Starter tackticalmarketing

    (@tackticalmarketing)

    Thank you for your feedback. I have reached out to the plugin’s support to hopefully capture some further input. If anyone else has any further recommendations. please do not hesitate to reply. Much appreciated.

    Moderator t-p

    (@t-p)

    I have reached out to the plugin’s support to hopefully capture some further input.

    Where?

    What plugin is i?

    Thread Starter tackticalmarketing

    (@tackticalmarketing)

    The plugin that is being used is called:
    “WordPress Store Locator”

    The plugin is created by:
    https://www.welaunch.io/en/

    I have submitted a general inquiry in hopes that they provide some feedback, are you familiar by any chance with the plugin?

    Moderator t-p

    (@t-p)

    If you use a commercial plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://www.welaunch.io/en/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.

Viewing 5 replies - 1 through 5 (of 5 total)
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