Deactivating woocommerce locked me out of admin dashboard

  • So, i wanted to disable and reenable the woocommerce plugin. When i disabled it, it caused a critical error. Now, no matter what page of the admin dashboard i’m on, it shows:
    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
    I don’t have that email, and i don’t have access to a ftp service. I’ve gone into php myadmin and changed the “active_plugin” and “uninstall_plugins” options but they changed nothing, none of the plugins turned on or off seemingly. I’ve also tried to enter wordpress through safe mode, but the error didn’t go away.

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  • Hi stackofbundles,

    To troubleshoot the issue, you can deactivate all your plugins using phpMyAdmin and try to access your WP dashboard. You can also enable WordPress debugging mode to see if anything gets logged there.

    Here are some articles that could be helpful:
    How to fix the critical error in WordPress
    There has been a critical error on your website

    If the issue persists, or you have trouble in doing the steps, the best thing to do is to contact your hosting support to check the server error logs and help you fix the issues.

    Moderator James Huff

    (@macmanx)

    As for not receiving the email, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

Viewing 2 replies - 1 through 2 (of 2 total)
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