deactivating CleanTalk Spam

Hello @mikejonker

The spam protection should not be deactivated during or after the updating process.

We need more details to investigate the issue:

1. Problem site;

2. Did you update the plugin manually, or was it the auto update?

3. What version did you update the plugin from?

If you don’t want to share such info here, you can open a private ticket in our support system:
https://cleantalk.org/my/support/open

Thank you.

Hello, @mikejonker.

If you are talking about the plugin deactivation then there is no such code to deactivate itself in the CleanTalk plugin. I guess something else is deactivating the anti-spam plugin after it was updated.

If you are talking about automatically changing the plugin settings then we offer a template feature for that. Please, follow this guide to create your own template for the CleanTalk plugin settings:
https://cleantalk.org/help/plugin-template

Did it help you?

Hello,

Thanks for your answers. We are talking about about 10 different sites which were deactivated. (there are 53 in there now) I have now reactivated them and activated a logger. I’m going to see how it goes. In any case, thanks for your answers.

Mike

Hello @mikejonker

If you still need help with this issue, please contact us via our support system:
https://cleantalk.org/my/support/open

In this way, we’ll know your profile and could check everything is fine on our end.

Hello.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.