Deactivated 2FA verification and now I can’t login

  • We have a new marketing person on staff and she is updating our website. Every time she logged into the account she would have to access the code. There would be times where I wasn’t able to give it to her or it would expire, so I thought it would be easier to deactivate it for the time being. Now we can not log into the account because it states all admins are required to have the code. How can we access the account again?

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  • Hi!

    It seems your website uses a plugin that enables 2FA feature. WordPress doesn’t have that by default.

    Do you have acces to FTP or the database?

    If yes, try manually deactivating your plugin (no Dashboard access required) using one of the two methods listed below (also described here).

    1. Deactivate your plugin via FTP or the file manager provided in your host’s control panel.

    • Navigate to the wp-contents/plugins folder
    • Rename the folder of the plugin you think it might be related to security.
    • Go to Dashboard > Plugins and you’ll see the “missing” plugin has been disabled.

    2. Use phpMyAdmin to deactivate all plugins.

    • In the table wp_options, under the option_name column find the active_plugins field. (The table prefix of wp_ may be different if you changed it when installing)
    • On this row, change the option_value field to: a:0:{}. Save the changes and this will deactivate all plugins.
    • Then from Dashboard > Plugins you need to reactivate all plugins, except the one causing you troubles.

    If you don’t have acces to any of these, please contact your hosting provider to give you this kind of access.

    Hope this helps,
    Kind regards!

Viewing 1 replies (of 1 total)
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