DCL plugin creates multiple threads in Disqus for different parameters

[bilalxeroshoes]

Joel James,

You left me no choice except to bring this issue here on public place, We are premium user on your website https://dclwp.com/ and have purchased a business license and I have raised the below mentioned issue with you in an email conversation and the last reply from your side was:

Hey Bilal,

Yes, I understand and sorry for that. I am getting in touch with the Disqus team to debug this. I am using the exact same implementation as the Disqus official plugin. But the issue seems to only happening with lazy loading. Until I find a quick solution, can you please install and official Disqus plugin so that the comments won’t be lost?

Joel James
duckdev.com

This reply is from your side that was sent on
Nov 12, 2023, 9:30?AM

After that I have tried to reach you out multiple times but it’s a big shame that you’re not providing proper solution to your premium users neither you’re replying back.

We are having issues with your plugin on our websites?xeroshoes.com?and?xeroshoes.eu

Issue details:

1. Comment shortcodes placed on https://xeroshoes.com/bigsale and https://xeroshoes.eu/bigsale and they are loading fine and comments are showing.
2. But when someone opens the above URLs with UTM parameters even though the comments are showing and loading fine.
3. But when someone opens the above URLs with other parameters like ?Variation=A or ?Variations=A none of the comments are showing.
4. Comments point 1 & 2 Urls shows regardless of parameters which is correct but the comments with URL of point 3 shows only on the URL that contains variation parameter?or variations parameter which is wrong.

We had a detailed conversation with DISQUS team and what they said is in the screenshot below, check the link.

https://drive.google.com/file/d/1lt3b5sakiJT3J-aeCImR5HGSNnCDUyOp/view

For now, I am going to leave 1 star review on all platforms for your services and products unless you resolve the issue or clearly give me the answer whether you’re able to resolve the issue or not.

The page I need help with: [log in to see the link]