dates in orders are not consistent!

  • Hello,

    I have just received a complaint and after analysis can confirm that for an order I see in admin the date 23.07, and in client confirmation screen I see 17.07; how is this possible?

    Thank you in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Hi,

    The issue you have mentioned seems to be strange. Can you please verify the whether the orders are different.

    If you are still facing the issue, can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    yes, I have verified to be the same order, I am using the order number in navigation and viewing of the order screen and in admin screen; they are the same; in front there is one date, in admin is another date.
    What ticket system?

    Plugin Author ThemeHigh

    (@themehigh)

    To help address the issue you are facing with our plugin, we kindly request you to raise a ticket through our website. A ticket is like a formal request for assistance or support, and we are using the Zendesk ticketing system for that process.

    You can raise a ticket through the below given link.

    https://themehigh.zendesk.com/hc/en-us/requests/new

    Thank you!

    Dina S.

    (@themehighsupport)

    Since we haven’t heard back from you, we believe that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘dates in orders are not consistent!’ is closed to new replies.