Dates and status

  • Resolved peterpavement

    (@peterpavement)


    4 years, 11 months ago

    Hello

    We’ve installed the connector for a client using the Give and ZBS approach. Unfortunately when new transactions are added to give, the dates and statuses aren’t coming through quite right. Transaction dates show up as the beginning of computer time (1st Jan 1970) and the status remains as pending even when the Give status changes to Completed.

    There are a couple of bits of context: a) the client is Canadian and uses the Month/Day/Year idiosyncratic date format of North America and b) many of the donations are submitted via the manual donation form (for mailed in cheques)

    Is there a config change we need to make, or is there something that needs to happen with the plugin?

    Thanks in advance for your help.

    P

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor woodyhayday

    (@woodyhayday)

    Hi @peterpavement

    I’ve added this to our bug-tracking software as I believe this may be a bug. I’ll report back here ASAP but hope to fix this within the next two weeks updates.

    All the best

    Woody

    Thread Starter peterpavement

    (@peterpavement)

    Hi Woody

    Thanks for looking into this issue.

    Is there any news on this update – or any workarounds that you’ve identified?

    best regards

    Peter

    Plugin Contributor woodyhayday

    (@woodyhayday)

    Hi @peterpavement

    We’ve had an influx of issues to deal with, this is still on the priority list and we’ll get to it ASAP. Will keep you updated here as we remedy it.

    Thank you for your patience here.

    Woody

    Plugin Author Mike Stott

    (@mikemayhem3030)

    Hi @peterpavement

    I’m looking into this one now for you. I cannot replicate the date being 1970, if you haven’t already please can you submit a ticket through to support and FAO Mike (I’ll let our support team know to highlight it to me)

    In that ticket, please can you

    1. Provide a screenshot of the date / time settings you’re using
    2. Provide a screenshot of the donation form

    https://kb.zerobscrm.com/submit-a-ticket/

    Thread Starter peterpavement

    (@peterpavement)

    Apologies for the delay in reply – I shall submit a ticket as requested

    Plugin Author Mike Stott

    (@mikemayhem3030)

    Thanks @peterpavement

    FYI, the release today should fix the status change bug.

    As mentioned, I cannot replicate the date one – happy to assist via the ticket system.

Viewing 6 replies - 1 through 6 (of 6 total)
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