Date parsing error

  • We are struggling with Viva Payment API
    When customers use native payment option, they are receiving error message while making payments
    VivaPayments : Expiration Date could not be parsed.
    Even if all details entered are correct. As well same card are working fine on other sites with other payment gateways.

    Plugins we are using are
    1. donfn-viva-payments-native-checkout
    2. vivawallet-for-woocommerce

    surprisingly it becomes successful once in 10 to 15 times payment trials with same card.
    Please help solving the issue.

    The page I need help with: [log in to see the link]

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