Hi @mohdq2002
Thanks for reaching out!
I’m sorry to hear that you’re experiencing an issue with the date format in your confirmation emails and invoices.
I understand that there might be an issue with the date format configuration in your WooCommerce settings or a conflict with another plugin or theme.
Double-check the date format settings in your WordPress and WooCommerce configurations:
- For WordPress: Go to Settings > General and make sure the
Date Format is set correctly (e.g., “d.m.Y” for the format “29.05.2023”).
- For WooCommerce: Go to WooCommerce > Settings > General and ensure the
Date format under Store Address is set correctly (e.g., “d.m.Y”).
If these are correct, it looks like a third-party plugin or your theme might be causing the conflict here.
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.
You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.
If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
