Date field not working

  • I’m using a standard gravity forms date field, but when I submit the form, the salesforce date field remains blank. My other form fields are connecting and populating correctly.

    I tried changing the date format in gravity forms, but that doesn’t fix it either. I double and triple-checked the API name is correct.

    The field type in SF is set to Date.

    How can I fix this?

    Here’s a screenshot of the GF settings and the SF settings (personal information redacted): https://i.imgur.com/zT4fAri.jpeg

    (I’m using the latest Pro version of this plugin. I’m using the latest version of Gravity Forms.)

    • This topic was modified 3 years, 4 months ago by Kenny.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter Kenny

    (@puns0steel)

    Suddenly they are all working now across multiple forms. Honestly, I have no clue how they got fixed. I’ll return if they stop again.

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @puns0steel,

    Good to hear, could have been a caching issue,

    Thank You – Sam

    Thread Starter Kenny

    (@puns0steel)

    Bad news, the error is back. I tried to submit a support ticket via my Pro account, but it didn’t work.

    My salesforce field is a standard Date field. Nothing extra. In my GF feed, I have the API name correct (I triple-checked, and all the other API names and fields are working fine). I set my feed to Standard Field and Entry Date. The logs show a full datetime being passed 2021-08-03T21:55:46+00:00, but the field in Salesforce stays blank.

    I also tried a custom date format {date_created:format:m/d/Y}, but it didn’t work either. Using a custom date format, the logs show nothing being passed to Salesforce at all.

    How do I fix this?

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @puns0steel,

    Our support team is looking in to this,

    Thank You – Sam

    Thread Starter Kenny

    (@puns0steel)

    Thank @sbazzi — any ideas from the support team?

    Plugin Author CRM Perks

    (@crmperks)

    i could not find any issue , please submit a ticket here https://www.crmperks.com/contact-us/

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @puns0steel,

    Please submit your ticket as noted by our team above,

    Thank You – Sam

    Thread Starter Kenny

    (@puns0steel)

    I tried to submit a support ticket via my Pro account, but it didn’t work. The request form submitted, but then nothing else happened.

    Plugin Author CRM Perks

    (@crmperks)

    for pro version, did you submit a ticket here https://www.crmperks.com/contact-us/

    Thread Starter Kenny

    (@puns0steel)

    No, I submitted the ticket from the Tickets tab in my account, like the contact page that you linked to instructs me to do:

    “For plugin support, please login and submit a ticket from the Tickets tab.”

    But that Tickets form didn’t work.

    I have now submitted my request via the contact page you linked to.

    • This reply was modified 3 years, 3 months ago by Kenny.
    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @puns0steel,

    That is odd, we will check it out. We are looking in to it.

    Thank You – Sam

Viewing 11 replies - 1 through 11 (of 11 total)
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