Date and Time Stamp

Indeed it looks like there is a bug somewhere. January 1, 1970 is the base timestamp that usually shows up when the timestamp used is incorrect. Could you please specify where you see those dates showing up because in most places we used a “human readable” format (eg. 2 hours ago).

Frankly, I do not remember. I tried to repeat now but I failed.

Update, I repeated this

In the English language is all fine. But when I change the language, and I look at the ticket as a Support User and hovering the mouse over “6 hours ago” I see this date.

Take look at Screenshot

Regards

Are you seeing this for all your tickets?

In English, it does not occur. Other languages are a problem. Yes, I see it in all tickets.

Clean WordPress installation v4.1.1 only for testing with Awesome Support. Localhost, XAMPP.

Hello Julien and Vipteam, just wanted to say that I have the same problem with a local install of WordPress and “Danish” as the language.

Timestamp is set to 1970 on all tickets and ticket update messages.

Hello DK4000,

Thank you. This proves that the problem is really present. Not only on my side. It is up to the plugin. I believe that Julien find the cause.

Regards

I just examined this further and the problem in details goes like this:

1 – Under “My Tickets” the date is correct and the timestamp is translated to the right language e.g. the right month, hour and minute name.

2 – When showing the ticket detail, the header for the ticket is showing the right way as mentioned in #1 – I guess it is the same string that is being pulled?

3 – The first entry in the ticket detail is also showing the right date, but the translation is a mix of both english and the chosen language (in my case Danish). The date says “2 timer ago” – where timer is the translation in Danish. When hovering over this I get “6. March 2015 9:07” – if it was pulled from WordPress it should have said “Marts” instead. But overall, first entry has the correct timestamp, just a weird translation.

4 – All the remaining entries for the ticket, shows the right “posted 2 hours ago” message and hour/minute are translated. But when hovering the date is all english and reset to 1970 etc.

Don’t know if it helps?

I have linked to an image that shows all the states of this problem, as I see it.
Again I hope this can help solve the problem so we can use this awesome plugin.

https://www.dropbox.com/s/7a5blocutofz62c/awesome-support-timestamp-error.jpg?dl=0

Thanks for the screenshot and further explanations DK4000. We really appreciate your help and we’ll work on fixing this asap. Sorry to keep you waiting ??

Thanks for the very detailed report DK4000. This has been fixed in the development version and will be pushed with 3.1.5. See cc63bcd for reference.

Thanks for the link and glad I could help.

If I can’t wait for the update would it be possible to copy the code from the link and fix it myself? Or is that not recommended?

You can copy the code without worrying. It’s already in the master branch so it WILL be added in next version. Nothing will break.

Awesome – thanks a million ??

Is this fixed? Cause I still see 1 January 1970 when replied to a ticket via the back-end.