Database Update Required

  • Resolved timothygriesel

    (@timothygriesel)


    3 years, 3 months ago

    Hey, I’ve tried all the troubleshooting requirements, however, nothing seems to help.

    We’ve also tried troubleshooting by disabling all plugins and changing to a default them and nothing changes.

    Site still will not show my reviews.

    Please can you assist.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Are you using the [site_reviews] shortcode or block to display the reviews?

    Site Reviews provides three different shortcodes and blocks, each one serves a specific purpose (i.e. display the reviews, display the review form, display the rating summary).

    Thread Starter timothygriesel

    (@timothygriesel)

    Good afternoon Gemini,

    Using the [site_reviews] but all it shows no reviews.

    I keep getting the same message below: Database Update Required

    Site Reviews needs to update the database and your reviews to the newest version. If this notice keeps appearing, please read the Common Problems and Solutions section on the Help page.

    Even though I have tried all troubleshooting it has requested.

    Plugin Author Gemini Labs

    (@geminilabs)

    I have updated the “Common Problems and Solutions” page for the next v5.13.0 update to address review duplication. Here is the updated text:

    • You may have 3rd-party reviews that were not imported correctly. You can verify this by looking for reviews on the “All Reviews” page that do not have any stars. To fix this, please delete the invalid reviews, empty the trash, and then try again. Afterwards, use the provided “Import Third Party Reviews” tool to re-import the reviews.
    • You may have reviews that were duplicated with a plugin (i.e. “Duplicate Page” plugin). Duplication plugins will not work correctly with Site Reviews because the review details are stored in a custom database table and then linked to the review; this allows Site Reviews to perform much faster database queries. To fix this, please delete the duplicated reviews, empty the trash, then try again.

    For example, I was able to replicate this problem by installing the “Duplicate Page” plugin and clicking the “Duplicate This” link on a review which created an invalid review:

    Does that help?

Viewing 3 replies - 1 through 3 (of 3 total)
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