Database Prefix

When you go through the osticket install, you have to set a prefix value in the MySQL configuration part of the osticket setup. The setup requires you to set a prefix, whether it is the default (ost_) or something else that you might have set.

If you don’t remember what you made the prefix, you will need to go into the MySQL database to see what the prefix got set to.

Hi JCarbon, please can you send me the plugin for osTickets. i got stuck at the offline. ive been reading your posts through google. Please help. Thanks.

Hi samadex3,
I’m sorry, what do you mean send you the plugin for osticket? Sounds like you already have the plugin installed if you’re stuck in offline mode.

One of the causes for being stuck in offline mode is the plugin isn’t connected correctly to your MySQL database which holds your tables for your osticket install.

Did you go to https://osticket.com/ to download and then install their software?

Thanks Jcarbon,

I have downloaded and installed the software, and after the installation, it cameup with a blank page.

https://sautopilot.west-bay.org/osTicket/upload/setup/install.php

Here is how the offline mode looks like:

https://sautopilot.west-bay.org/?page_id=694

Where have i missed it?

Thank you.

Hello,

Make sure that:
https://sautopilot.west-bay.org/osTicket/upload/setup/install.php

is fully installed and configured (including it’s db, preferably a custom Prefix for a bit of added security).

Once osTicket is fully functional you need to configure the plugin with osTicket database settings you filled in at the above links.

Our Plugin uses alot of osTicket settings (email, departments, etc)

once its all setup it can go into online/offline mode, and you can continue with email templates.

Regards,
Marco

Hi, Thanks for the response.

I am not sure the installation completed.

After imputing all configuration at Setup/install.php
the next thing i got was a blank page.

which is :
https://sautopilot.west-bay.org/osTicket/upload/setup/install.php

Please, can we discuss on skype?
samadex3.

Thanks.

Hey,
i will add you on skype within the next 48 hours. and sort this for you.

Sorry for my late reply (it’s weekend and about 20 hours away from our Firewall distribution release, so i am kinda occupied. sorry for that).

Regards,
Marco

okay.

Cant wait to get this working. Thanks alot.