Database major issue

  • Resolved Frederic

    (@desclosf)


    9 years, 9 months ago

    Hi,

    First, let me thank you for this great theme.

    I’m currently using the free version (1.58) and was considering purchasing it, even if It already does all I expect.

    Nevertheless, a major issue already happened twice. As I had to restore the DB , it appeared that all theme settings were restored to default, even if everything seemed to still be in the DB.

    Second time it occured was when I changed hosting domain and obviously had to reload the DB. Exactly the same issue.

    How can this happen ? How to prevent it ? Both times I had to manually re-set all options including the sections content.

    Thanks in advance for your help and support

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author sonalsinha21

    (@sonalsinha21)

    Hi Frederic,

    Database never gets deleted or restored unless restore defaults is being pressed.

    Also we use options framework so in wp-options table of the database it gets saved as options_framework_skt-white

    And all settings of theme options are saved there.

    So once you move domain make sure you move that table of wp-options along with it.

    Do consider purchasing Pro version as support is better and options are more.

    Thread Starter Frederic

    (@desclosf)

    Thanks for your reply, but I knew all of those points.

    What I’m mentionning is that when for other reasons, not related to the theme, I had to restore database, all theme settings were lost despite the fact that the table wp-option was there.

    It seems that as soon as any action is performed on the DB itself (via phpmyadmin for example), SKT-White is reseted to default even if all records are still in the DB !!!

    Therefore, I cannot consider purchasing this theme as long as I don’t understand why this happens…

    Thanks for your support
    F.

    Theme Author sonalsinha21

    (@sonalsinha21)

    We don’t think that’s true at all. Because we have successfully moved themes for many customers and doing any DB operation has no impact on the optionsframework table in wp-options

    Its okay about not purchasing.

    Thread Starter Frederic

    (@desclosf)

    Actually this happened to me no later than yesterday night. Manually changing domain name in a DB dump before reloading it to the new hosting server, and all settings were losts…

    It also happen when I tried to modify a single sentence in the optionframework directly with phpmyadmin…

Viewing 4 replies - 1 through 4 (of 4 total)
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