Database backup is not uploaded to dropbox

Last lines of the log

6915.617 (21) backup_2013-09-30-1321_Mitt_sterlen_a19e4e5e485b-db.gz: db: This file has not yet been successfully uploaded: will queue
6915.618 (21) Requesting upload of the files that have not yet been successfully uploaded (6)
6915.619 (21) Cloud backup selection: dropbox
6915.622 (21) Beginning dispatch of backup to remote (dropbox)
6915.623 (21) Dropbox: begin cloud upload
6915.635 (21) Dropbox: access gained

But nothing happens after that

Hi,

Please post the entire log file – use pastebin.com.

> Get back to me soon, thanks.

This is the free channel… if you need priority or time-guaranteed support, then there’s commercial support at: https://updraftplus.com/shop/

Best wishes,
David

https://pastebin.com/RysGmiyj

Hi,

That’s not the same log file as you posted part of before – or if it is, then it’s not the entire log file. The log file you posted in pastebin.com only goes up to (12), whereas the extract you posted before was on (21). (They are sequential).

David

I made a new manual backup with debugging checked and then klicked download the modified log file an pasted it at pastebin.com

Do you need something more or else?

Svante

Hi Svante,

The log you posted appeared to show the backup progressing as expected (but not yet complete), so I couldn’t find anything to say about it! If it did not complete finally, then please post the updated log file (it will have some more contents after what you posted previously).

David

I can ad to the info that I have used the same settings on other sites at the same webhost with success.

Svante

Ok, this is the log from today.

nothing changed by me since yesterday

https://pastebin.com/U2uN0ay9

Tanks for help

Hi,

I can see from the log file that the problem is bad network connectivity from your web server to Dropbox. A lot of this sort of thing:

3169.767 (11) Dropbox error: exception occurred whilst getting account info: couldn’t connect to host

UD has strategies to keep retrying; but eventually it stops.

Presumably the other sites on the same server are smaller, so they have less failures before UD gives up. You should ask your web hosting company why there are so many problems in the connection to Dropbox – we’ve not yet seen any other reports of this problem, so it does not seem to be that Dropbox are having a problem generally with their side.

David

ok, thanks