Database back-up not included in email

  • Resolved bdsherman

    (@bdsherman)


    4 years, 4 months ago

    Hello – I back-up my website through UpdraftPlus and get my back-ups sent to me via email. In settings I have chosen to get everything except for the WordPress program. Some of my files are large, but my mail server accepts these large files. However, since some time earlier this year, I am not getting an email containing my database. I get 4 emails now instead of 5 (currently one for others, themes, uploads and the log, but no database). The database appears to be backed up in the program, but is no longer being emailed to me – at least as a separate file as it used to. The file size is under 1 MB, so it is not a size issue for me. Is the database now being included with the information provided in one of the other emails? I just want to ensure I am getting the database back-up by email.
    Thanks
    Dale

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi Dale,

    Please could you send us a copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    Please use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter bdsherman

    (@bdsherman)

    Here is the Dropbox link to the file:
    https://www.dropbox.com/s/5ay4z2l8e992e9d/log.a02abc5dd56a.txt?dl=0
    Thanks for your help Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you!

    Yes, I can see that the database gets backed up from the log.

    Can you double-check if the “Include your database in the backup (…)” is ticked if you click the “Backup Now” button in the “Backup/Restore” tab?

    Can you also update the plugin to the latest version? I can see it is a bit old now.

    Thanks,
    Bryle

    Thread Starter bdsherman

    (@bdsherman)

    I have updated the plug-in to the latest version. I have included the database in the Back-up Now button criteria, as it was before. I’ve backed up again since I’ve moved to the latest version. The log file says the back-up appears to have completed successfully, but this time I did not get ANY emails of my back-ups. I checked and the email option is selected. I am getting other emails.
    I realize that some of my files are large for a mail server to receive, but that has so far not been a problem. My “other” category of files to be backed-up is less than 1 MB, so if it was just a file size issue, then I should still have received an email for the smaller size file.
    Now I need help to figure out why I am not getting any emails of my back-ups.
    Your assistance would be appreciated.

    Thread Starter bdsherman

    (@bdsherman)

    I should add one thing more – the log states that an email was sent. See below

    0072.902 (0) Sending email (‘Files and database (Full backup)’) report (attachments: 0, size: 0 KB) to: info@…

    However, it doesn’t look like there was anything in the email – no attachments and no size. I was expecting 5 emails – database, others, themes, uploads and the log.
    Let me know if there is anything further I can provide to assist you with resolving this issue for me.
    Thanks
    Dale

    Thread Starter bdsherman

    (@bdsherman)

    I have changed my back-up to Dropbox and therefore this issue is no longer relevant. Please consider this resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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