Data Sources / File format isn’t supported on Facebook
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Hi,
Pls. check below for the details needed.
version of Pixel Caffeine – Version 2.0.7
version of WordPress – WordPress 5.0.2
what shop plugin – Woocommerce
what browser – Google Chrome
A link to your site – https://cebutravelagency.comMy problem is in my facebook business manager, I have checked diagnostics in my Catalagoues and I have an error File format isn’t supported in https://cebutravelagency.com/ – 12/19/2018
Link –> https://snag.gy/xB1Tpk.jpgHeres an overview of my Pixel Caffeine
Dashboard – https://snag.gy/UlEgP6.jpg
Custom Audiences – https://snag.gy/WnJ08D.jpg
Conversions / Events – https://snag.gy/HwGCQI.jpg
General Settings – https://snag.gy/QO1aZl.jpg
Product Catalog – https://snag.gy/mXCsLz.jpg
Logs – https://snag.gy/unMfaS.jpg ( I have already connected my facebook account)So heres what I did,
On the product catalog I clicked the edit part and clicked the autmatic facebook upload, and use exising facebook catalogs ( Which I created a destination catalogs in Facebook) –> https://snag.gy/6kYc5W.jpg
However, upon check on facebook catalog, i got this error –> https://snag.gy/xB1Tpk.jpg
Note: I have manually added the Dynamic Ads for Destinations travel, by uploading photos and adding manually the details and rates.How can I fix this?
Looking forward for your response.
Thanks,
MarkThe page I need help with: [log in to see the link]
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