data request access error

  • Resolved gabsale

    (@gabsale)


    5 years, 9 months ago

    hello we installed the plugin and configured it also, but when an user tries to download the personal data filling with email address the field the plugin says that there is an error, like you can see into the screenshot
    Qualcosa è andato storto durante il salvataggio della richiesta. Per favore riprova.

    that in english means

    Something went wrong during the salvage of the request. Please try again.

    can u help us with this please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gabsale

    (@gabsale)

    i solved adding the ‘token’ coloumn to the wp_wpgdprc_access_requests table that was missing it

    • This reply was modified 5 years, 9 months ago by gabsale.

    I do have the same problem. What do yo mean with “adding the “Token” to the request table?

    Thread Starter gabsale

    (@gabsale)

    using phpmyadmin and SQL i added the token coloumn into the table wp_wpgdprc_access_requests

    the token coloumn was missing and was needed, solved doing this

    Hi,
    I had the same problem. I solved it with your solution, thank you !

    What is strange is that, still, the last version of the plugin is not up to date with this modification.

    I’d like a plugin team member to talk and inform us about this.
    Will the nexw version of the plugin erase this table modification ?

    Thanks

    Am getting the same error and I have no clue what data to add when adding the column – phpmyadmin offers the following headings –

    Name Type Documentation Length/Values Default Collation Attributes Null Index A_I Comments Virtuality Move column

    the name is clearly token – but then what next please?

    are you updating the plugin soon to sort this issue out, please?

Viewing 5 replies - 1 through 5 (of 5 total)
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