Data missing after forced migration

  • Resolved KDadmin

    (@kdadmin)


    7 years, 1 month ago

    My hosts sold up shop and sent their clients to a new hosting service. Since then I’ve had all manner of problems.
    First my account was suspended because they said the migration hadn’t taken place when it had…
    Then when the site came back online I found data missing: around 4months worth of orders and blog posts.
    I regularly backup my public.html files, however, when I re-uploaded the files to the site the data is still missing.
    I can’t figure out where or how the data has gone.
    Can anyone help with this issue?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    When you rebuilt the site, did you have an up-to-date database backup?

    Thread Starter KDadmin

    (@kdadmin)

    My last database backup was around the start of this month, just prior to my account being suspended. I re-uploaded the backup yesterday with no changes.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If you check the database, are the orders up to that time there? Is it a display problem of a missing data problem?

    Thread Starter KDadmin

    (@kdadmin)

    Orders and posts up to that time are there so I’d say it’s a missing data issue as appose to display. Changes made to other pages have also reverted back to previous.

    What I don’t understand is:
    1) How can the data be there prior to the account suspension then be gone when I point my DNS to the new host server?
    2) How can my backup not be showing the latest data? I assume backing up public.html is backing up the whole website???

    Thread Starter KDadmin

    (@kdadmin)

    Well, bowl me over with a feather! Maybe my hosts fixed this issue because suddenly the data is back after being missing for almost a week.

    Still like to confirm that backing up public.html is backing up the whole website?

    • This reply was modified 7 years, 1 month ago by KDadmin.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You need to back up the files (public_html and below) and the database.

    I use the plugin “backwpup” to schedule regular backups stored on Dropbox.

    Thread Starter KDadmin

    (@kdadmin)

    Thanks Steve, I do FTP backups (saved off the server) of public_html and all files within.

    My hosts performed a re-migration of my site which is why it’s now working. First migration musn’t have picked up everything. Still don’t understand why my uploading of public_html files didn’t seem to work… it must have to do with the first flawed migration attempt.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    FTP is not a full backup. The files are only part of your site.

    Thread Starter KDadmin

    (@kdadmin)

    Got it. That explains a lot. I have the option to backup whole website in cPanel then download. I’ll do that from now on. Appreciate your help Steve.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    As I said above, “I use the plugin “backwpup” to schedule regular backups stored on Dropbox.” I stongly encourage a backup plugin that (1) runs on a schedule, so it’s not up to you to do backups and (2) stores the backup someplace other than the website’s host, so if something goes wrong, you’ve got the backup in a safe place.

Viewing 10 replies - 1 through 10 (of 10 total)
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