Data manager error changing default dimension units

  • Resolved cperez500

    (@cperez500)


    3 years, 9 months ago

    Hello there,

    When I try to change the default unit in the dimensions tab of the settings page I get this message:
    Item doesn’t remove. Please contact support.

    Is there some other way to change this?
    Thanks in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Estatik

    (@estatik)

    Hi there,

    Could you check your ajax response body?
    This is what it should look like in normal operation>>https://joxi.net/l2ZLBaJc7BLxar

    Thanks.

    Thread Starter cperez500

    (@cperez500)

    Thanks for the reply.

    I’m getting this response https://pasteboard.co/JNoJ1mu.png

    Plugin Author Estatik

    (@estatik)

    Hi there,

    Could you, please, provide your website admin and FTP/cPanel access data via Contact Us form>>? We would like to check the issue on your website directly.

    Thanks.

    Thread Starter cperez500

    (@cperez500)

    Hi again,

    I’ve tried to reach you trough the contact form but I’m not sure it’s working for me. After filling all fields and submitting, the Send button changes to Processing and stays that way, but no error message is given. That happens with two different browsers (cookies permissions granted, no adblock).

    Regards,

    Plugin Author Estatik

    (@estatik)

    Hi there,

    Surprisingly, I could not reproduce the problem.
    In any case, you can use the chat window>> (even if none of the managers are online). We will receive your message and send a reply.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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