Data lost after update

  • I come back in the support section concerning my data loss problem following the software (and pricing) update. (gurumed.org)

    I understand that you have done a lot of development and that it has a cost, but you should have informed your users.

    Unfortunately, I don’t have version 2.0.5 anymore (I had it on a save 6 days ago, but it took you so long to answer), but i have SQL tables from 2.0.5.

    I’m waiting for you to inform me about the procedure to follow and your commercial proposal, knowing that I already paid for the old version and that update problem is making me lose money since then…

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @gurumed ! have you found any solution to recover your data? I have the same problem ??

    Plugin Contributor silvanie

    (@astriedsilvanie)

    Yes, just revert back to 2.x.x version. Data is still on your wp_posts and wp_postmeta tables

    Thank you for your reply @astriedsilvanie
    Will this be fixed in new versions of the plugin or will I have to use version 2.x .x forever?
    Сan I just install version 2.x.x over the current one and all my data will be restored automatically?
    Or do I need to uninstall the plugin and install 2.x.x from scratch?
    And where can I find the 2.x.x version to download?

    • This reply was modified 4 years, 3 months ago by dandelion89.

    Same problem here…

    The rollback option isn’t working for me. It says that total donations got rid of their previous versions? Is this true? Have been traveling and just noticed that all of our fundraising has been down. Ridiculous!

Viewing 4 replies - 1 through 4 (of 4 total)
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