Data lost accidently deactivate plugin

  • Resolved resiliencebalado

    (@resiliencebalado)


    2 years, 4 months ago

    Hi, I was try to solve some speed performance issue on my website (under construction). I have deactivate ElementsKit by mistake. The problem is that I had a Accordion widget on my page with lots of text and data and I seem to have lost everything.

    Any help please?

    Thank you very much

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @resiliencebalado,
    Thanks for reaching out to us!

    I can understand the issue you are having with. Sometimes due to the caching plugin, the contents may take some time to appear even after activating the plugin. Will you please try clearing the caches from your site and browser as well? I hope it will help.

    However, I have checked the link you have mentioned and noticed accordions there which are coming from a plugin named BDThemes Element Pack Lite. If you are having issues with those Accordions, then it will be better to consult with the support team of that plugin regarding this matter. I hope they will help you in finding a solution to this matter.

    But, If you are having issues with the Accordion of ElementsKit plugin, then kindly share the link to the page where you are having the issue. I will check and let you know an update as soon as possible.

    Looking forward to your response.

    Best Regards,
    Prosenjit

Viewing 1 replies (of 1 total)
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