data analysis not available

Hello @mariobernasconi

On 31/08/2021 at 18:06 the analyzed data section of WP no longer records the incoming orders.

We would like to help. Could you elaborate on what’s happening? Screenshots of the situation would be great too.

I recommend?https://snipboard.io/?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome, Firefox and Edge. But you may also directly attach the images here on email.

Also, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions, we are here to help.

Hi Shohan!

orders on 1 SEP 2021

this is analytics dashboard

as you can see the orders are not recorded on the dashboard.

This is the status report:

### WordPress Environment ###

WordPress address (URL): https://www.scricambiusati.com
Site address (URL): https://www.scricambiusati.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.1
PHP Version: 7.4.21
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 8.0.23-14
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: ectsmww_
Total Database Size: 1786.02MB
Database Data Size: 1337.44MB
Database Index Size: 448.58MB
ectsmww_woocommerce_sessions: Data: 6.02MB + Index: 2.02MB + Engine InnoDB
ectsmww_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ectsmww_woocommerce_order_items: Data: 0.28MB + Index: 0.09MB + Engine InnoDB
ectsmww_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
ectsmww_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ectsmww_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_actionscheduler_actions: Data: 43.58MB + Index: 29.72MB + Engine InnoDB
ectsmww_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_actionscheduler_logs: Data: 31.56MB + Index: 12.03MB + Engine InnoDB
ectsmww_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_comments: Data: 13.52MB + Index: 9.09MB + Engine InnoDB
ectsmww_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
ectsmww_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ectsmww_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_auctions: Data: 416.58MB + Index: 3.97MB + Engine InnoDB
ectsmww_ebay_categories: Data: 1.52MB + Index: 0.89MB + Engine InnoDB
ectsmww_ebay_jobs: Data: 1.38MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ectsmww_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_orders: Data: 13.52MB + Index: 0.05MB + Engine InnoDB
ectsmww_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_profiles: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_stocks_log: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_ebay_transactions: Data: 11.52MB + Index: 0.08MB + Engine InnoDB
ectsmww_email_customizer_plus_templates: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ectsmww_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
ectsmww_itsec_logs: Data: 23.06MB + Index: 2.84MB + Engine InnoDB
ectsmww_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_itsec_temp: Data: 0.39MB + Index: 0.66MB + Engine InnoDB
ectsmww_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_jet_smart_filters_indexer: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ectsmww_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_mclean_refs: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
ectsmww_mclean_scan: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
ectsmww_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_options: Data: 12.06MB + Index: 1.22MB + Engine InnoDB
ectsmww_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_pmxi_images: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ectsmww_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_postmeta: Data: 383.97MB + Index: 77.23MB + Engine InnoDB
ectsmww_posts: Data: 41.58MB + Index: 24.06MB + Engine InnoDB
ectsmww_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_term_relationships: Data: 4.52MB + Index: 3.52MB + Engine InnoDB
ectsmww_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ectsmww_termmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
ectsmww_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ectsmww_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_usermeta: Data: 5.52MB + Index: 8.03MB + Engine InnoDB
ectsmww_users: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
ectsmww_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ectsmww_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ectsmww_wc_customer_lookup: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
ectsmww_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_wc_order_product_lookup: Data: 0.23MB + Index: 0.28MB + Engine InnoDB
ectsmww_wc_order_stats: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
ectsmww_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_wc_product_meta_lookup: Data: 2.52MB + Index: 3.48MB + Engine InnoDB
ectsmww_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wk_rma_conversation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wk_rma_reasons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wk_rma_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wk_rma_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_wsal_metadata: Data: 110.66MB + Index: 194.75MB + Engine InnoDB
ectsmww_wsal_occurrences: Data: 7.52MB + Index: 10.03MB + Engine InnoDB
ectsmww_wsal_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ectsmww_yoast_indexable: Data: 174.91MB + Index: 43.75MB + Engine InnoDB
ectsmww_yoast_indexable_hierarchy: Data: 11.52MB + Index: 12.34MB + Engine InnoDB
ectsmww_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ectsmww_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ectsmww_yoast_seo_links: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
ectsmww_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 153105
elementor_cf_db: 9
elementor_library: 24
flamingo_contact: 2211
flamingo_inbound: 758
jet-menu: 10
jet-smart-filters: 5
jet-woo-builder: 1
nav_menu_item: 64
oembed_cache: 50
page: 16
post: 5
product: 15742
revision: 259
shop_coupon: 2
shop_order: 1995
shop_order_refund: 117
was: 10
wp_block: 1
wpcf7_contact_form: 2
wpcf7r_action: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

ManageWP - Worker: by GoDaddy – 4.9.9
Advanced Custom Fields PRO: by Delicious Brains – 5.9.8
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 2.1
Auto Image Attributes Pro: by Arun Basil Lal – 2.0
iThemes Security: by iThemes – 7.9.1
Contact Form 7 - Dynamic Text Extension: by Chris Mavricos
SevenSpark – 2.0.3

Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Doofinder for WooCommerce: by doofinder – 1.5.9
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Elementor Pro: by Elementor.com – 3.3.1
Elementor: by Elementor.com – 3.3.0
Facebook for WooCommerce: by Facebook – 2.6.4
Flamingo: by Takayuki Miyoshi – 2.2.1
Insert Headers and Footers: by WPBeginner – 1.6.0
Intuitive Custom Post Order: by hijiri – 3.1.3
JetElements For Elementor: by Crocoblock – 2.5.8
JetMenu: by Crocoblock – 2.0.9
JetSmartFilters: by Crocoblock – 1.8.3
JetWooBuilder For Elementor: by Crocoblock – 1.9.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.15
Media Cleaner: by Jordy Meow – 6.1.9
Elementor Contact Form DB: by Sean Barton - Tortoise IT – 1.7
SC Ricambi Usati Sync: by Websonica - Daniele Maritan – 1.0.0
User Role Editor: by Vladimir Garagulya – 4.60
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.12
WooCommerce P.IVA e Codice Fiscale per Italia PRO: by dot4all – 2.0.30
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14
WooCommerce Email Customizer Plus: by Flycart – 1.2.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.1
Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.27
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17 (update to version 1.25.18 is available)
WooCommerce: by Automattic – 5.5.1 (update to version 5.6.0 is available)
Ninja GDPR Compliance: by NinjaTeam – 2.2
Yoast SEO: by Team Yoast – 16.7
WP-Lister Pro for eBay: by WP Lab – 2.9.7
WP Activity Log: by WP White Security – 4.3.1
WP Super Cache: by Automattic – 1.7.4
WooCommerce Product Return RMA: by Webkul – 1.7.1
Redirection for Contact Form 7: by Query Solutions – 2.3.5
YITH WooCommerce Order Tracking: by YITH – 1.2.27

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
instock (instock)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /negozio/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #9 - /checkout/
My account: #10 - /mio-account/
Terms and conditions: #1109 - /termini-e-condizioni-di-vendita/

### Theme ###

Name: Navigator - SC Ricambi Usati version
Version: 4.7.1
Author URL: https://www.websonica.it
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: navigator/woocommerce/checkout/form-login.php
navigator/woocommerce/content-product.php
navigator/woocommerce/loop/add-to-cart.php
navigator/woocommerce/loop/loop-start.php
navigator/woocommerce/myaccount/dashboard.php
navigator/woocommerce/myaccount/navigation.php
navigator/woocommerce/single-product/add-to-cart/simple.php
navigator/woocommerce/single-product/stock.php
navigator/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 17,639
Oldest: 2021-08-02 09:30:33 +0200
Newest: 2021-08-31 16:35:17 +0200

Failed: 81,064
Oldest: 2020-07-04 12:31:26 +0200
Newest: 2021-08-31 15:25:42 +0200

Pending: 4,011
Oldest: -0001-11-30 00:49:56 +0049
Newest: 2021-09-01 16:35:17 +0200

### Status report information ###

Generated at: 2021-09-01 15:52:43 +02:00

Hi @mariobernasconi ??

Thanks for sharing the System Status Report with us ??

I am unable to replicate this issue on my site: https://d.pr/i/1Ykgus

My advice would be that you create a backup of your site, then update WooCommerce to the latest version (5.6.0). You could also update WordPress to v5.8 if updating WooCommerce does not help.

If both of those options do not help, you could try testing for conflicts on your site using the recommendations made here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

No, nothing has been solved.
I’m trying everything to make it work, 2 days ago it miraculously unlocked without me doing anything.
But now it has started not working again.

Hi @mariobernasconi,

Thanks for getting back.

I’m trying everything to make it work, 2 days ago it miraculously unlocked without me doing anything.

Just to keep track of what’s been done, kindly share with us what you’ve tried so far.
Have you been able to update to WooCommerce version 5.6.0 and perform a conflict test as recommend by @joashrajin?

Thanks.

Hi!
The processing was taken over by the web agency that created the site and is testing everything on staging.

Currently in the production site he is working, but he cannot keep track of orders correctly, for example yesterday 9 orders were placed but he recorded 14.

Hi @mariobernasconi,

Thanks for the update!

for example yesterday 9 orders were placed but he recorded 14.

There sounds like something conflicting with WooCommerce, therefore the web agency should perform conflict testing as advised above. Please share with them the link to the conflict testing guide so they can follow all steps:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Also, if anyone from the agency wants to get in touch with us on this forum, they will always be welcome.

Thanks.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.