Dashboard widget out of stock count incorrect

  • Resolved cdransf

    (@cdransf)


    5 years, 7 months ago

    After updating to Woocommerce 3.6.2 I’m seeing an incorrect out of stock count on the widget displayed on the WordPress admin dashboard. The widget displays 30+ products out of stock but the actual out of stock product count is typically 3-5 items.

    I’ve attempted to resolve this by clearing transients and refreshing term counts but the issue has persisted beyond this. Is there any way to resolve this or is it a bug in the current version of the plugin? Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This is not a known bug. Can you send a screenshot of a couple things to help us a bit?

    * A screenshot of the widget you are referring to, with the out of stock products.
    * A screenshot of some of the products that show as out of stock but aren’t.

    You can use something like https://snag.gy to send screenshots.

    Thanks!

    Thread Starter cdransf

    (@cdransf)

    Hi! Here are screenshots of the discrepancies in question:

    Widget: https://cd.d.pr/h0NnVO
    Clicking through from widget: https://cd.d.pr/MOCdsw

    Thread Starter cdransf

    (@cdransf)

    Hi! I just wanted to check and see if there was a possible solution to this. Thank you!

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @cdransf

    Do you have any Bulk Stock editing plugins or extensions?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    You can redact the URL if you want

    Thanks,

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @cdransf

    We haven’t heard back from you in a while – does that mean everything is sorted now? I hope so!

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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