Dashboard UI looking strange, campaigns not showing

Hi @nanefo,

Thank you for contacting us!

Could you please share a screenshot of the issue so that I can check and confirm? Providing more information will enable me to assist you better.

Thanks!

Hi, many thanks for your quick reply. Here’s a partial screenshot of the dashboard: https://ueber-setzung.de/wp-content/uploads/2024/06/icegram.pdf

The campaigns page is completely empty.

I hope you can help!

Same issue here. Icegram Express dashboard and pages are jumbled up. Campaigns not working.

Hi @nanefo & @roxymathew ,

We aren’t able to replicate the issue on our end. We suspect that it may be due to a plugin or theme conflict.

Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except Icegram Express plugin and switch to a default WordPress theme.

We recommend doing the troubleshooting using the?Health Check plugin?which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors.

You can get the Health Check plugin from?here. After enabling the troubleshooting mode in Health Check plugin, activate the Icegram Express plugin, and check if the issue is resolved or not.

If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

If the issue persists with only Icegram Express active, do let us know if this is the case. We may then need to debug it further.

Hope this helps you.

Let us know what comes out or if you have any further queries.

Waiting for your response.

Thanks for the suggestion. I’m using the default theme anyway and tried switching off all other plugins, to no avail.

Hi @nanefo,
Thanks for your prompt response.

That’s strange! We have a private support?channel here. We require further details since we are unable to replicate the issue on our end related to dashboard.

So could you please reach out to us there? Please mention this thread URL while contacting us.

Further communication will continue there. Waiting for your email.

Thanks a lot!

Hi @nanefo ,

Have you reached out to us through the support channel? Waiting for your response.

Hello, I have contacted the support, thanks!

Hi @nanefo,

We’ve managed to replicate it in some instances. Could you please update the plugin to the latest version? We’ve fixed the issue with the broken dashboard UI in our recent release.

Please let me know how it goes.

Hi?@nanefo,

We hope our previous replies were helpful in resolving your inquiry.

I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

Thank you!