Dashboard Shows Zero Traffic (Daily)

  • Resolved Generosus

    (@generosus)


    2 years, 7 months ago

    Good Day!

    I reported subject issue over six weeks ago in the support section of your plugin, “Analytify – Google Analytics Dashboard For WordPress” and have submitted a ticket with all the details as well.

    Unfortunately, haven’t heard back from you. So, posting here to add more visibility to the issue and, hopefully, a more timely response.

    Again, help appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Adnan

    (@hiddenpearls)

    Hi @generosus

    Kindly share the staging access to dig it in deeply. This would help us in troubleshooting it as we couldn’t reproduce it on our end.

    Thread Starter Generosus

    (@generosus)

    @hiddenpearls,

    Thank you. Will do.

    Stay tuned ??

    Thread Starter Generosus

    (@generosus)

    Hi @hiddenpearls,

    Just sent you our staging site info. Emailed to: [support at analytify dot io]

    Thank you!

    Thread Starter Generosus

    (@generosus)

    Hi @hiddenpearls,

    Since this issue has not been resolved yet, thought I’d re-open this topic.

    Further testing reveals this issue may be caused by the code you are using for the date pickers of your plugins, Analytify Dashboard and Analytify Dashboard Widget.

    In short:

    (1) When using PHP 7.4.30: The issue is resolved when we downgrade your plugins to Analytify Dashboard 2.1.21 and Analytify Dashboard Widget 2.0.1. Keep an eye to the default mode of the date picker.

    (2) When using PHP 8.X.X: Our site crashes when using the downgraded versions of your plugin noted in (1) above.

    I have sent you an email with all the details.

    Thank you!

    Hi @generosus

    We replied to your ticket that you have with us on our support form.

    Thread Starter Generosus

    (@generosus)

    Great News!

    Your plugin update, V2.0.6 (released yesterday), fixed this issue. Hurrah!

    You guys are awesome. Keep up the excellent work.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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