Dashboard showing broken image

@viniciusdeoliveira Hello and thank you for your topic. I will be happy to check on this for you.

So we can take a closer look, could you provide your Site Health information? You can share privately if you prefer.

Hi, Luckyna
This is my Site Health Info
https://tinyurl.com/y6nsnf3s

https://docs.google.com/document/d/1BYkJNWW78SOTiHkpOHswVjTLtq3yV_K_6XnYyqX9RhI/edit?usp=sharing

• This reply was modified 2 years, 10 months ago by viniciusdeoliveira.

@viniciusdeoliveira Thank you for sharing. To confirm, are you seeing broken images on the media panel?

Can you tell me if the issue occurs when Web Stories is the only plugin enabled?

You can test this by using the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

– Please enable the Web Stories plugin and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.

Hi, @luckynasan.
This is happening when all plugins are enabled. I’ll install Health Check & Troubleshooting plugin and see how WordPress reacts.

The media panel is ok. I am facing the problem only in the dashboard, where all covers should appear.

• This reply was modified 2 years, 10 months ago by viniciusdeoliveira.

@viniciusdeoliveira Thank you! We just want to check if there are any issues when isolating Web Stories.

@luckynasan I’ve not tested yet but there’s something related to S3
Is it normal to get so many warnings? https://ibb.co/XYMx6qQ

@luckynasan

I guess that I’ve discovered.

All my uploads are sent to s3
https://porvir-prod.s3.amazonaws.com/wp-content/uploads/2022/05/19202131/cropped-ws_equidade-1.png

However, the plugin tries to find the same image locally
https://porvir.org/wp-content/uploads/2022/05/19202131/cropped-ws_equidade-1.png

How can I connect the dots here?

@viniciusdeoliveira Hello, and thank you for sharing.

It appears you are using an outdated version of the Web Stories (web_stories_version: 1.18.1). Please update to the latest version of the plugin 1.20.0 as it includes all the latest bug fixes and updates. Once the update has been made, please clear all cache and let us know if the issue still persists in an incognito window.

Hi @luckynasan

I’ve updated to the latest version, checked all cors info, but none of this solved. Eventually, my dev have found a way to create a filter and change the images url. Everything seems to be normal now.

Here are the recommendations https://wordpress.stackexchange.com/questions/332762/change-wordpress-image-urls-via-filter

@viniciusdeoliveira Nice! Good to hear it. Should you need any additional support from us please feel free to reach out again. Thanks!