dashboard not working / password and username not working

Can you still login to your hosting account? If not contact your host for help.

When or if you can access your hosting account , you can change the password on your FTP. Then either change your password using FTP or phpmyadmin.

Okay, I was able to access my dreamhost account, and change the FTP password. I then went to FTP and changed the functions.php file for changing my password, then reuploaded it. It still tells me invalid username or password. I am currently trying to access all the users on my website in case they deleted me?… is there a php file that does this, or do I need to use the WP CLI? Users.php does not list users.

I’m trying. Please help. :\

Okay, where would I paste this into my functions.php? Do I modify anything after “if” or just the first three lines? Will this give me access that I can then delete anyone who does not belong?

function add_admin_acct(){
$login = ‘myacct1’;
$passw = ‘mypass1’;
$email = ‘[email protected]’;

if ( !username_exists( $login ) && !email_exists( $email ) ) {
$user_id = wp_create_user( $login, $passw, $email );
$user = new WP_User( $user_id );
$user->set_role( ‘administrator’ );
}
}
add_action(‘init’,’add_admin_acct’);

Use phpmyadmin to reset, delete or add your password. It’s located in your hosting account and controls your database. Be carful in phpadmin. You are looking at or changing live data and there is NO UNDO button.

If you are unfamiliar with phpmyadmin, search the codex for the proper procedures to do what you want to accomplish.

I bet I am trying things out as fast as you guys are thinking of them… so I deleted the very last plug-in that I had installed (after a long period of not installing any) and finally got WP to acknowledge that my user name exists… now when I request a new password, it sends me emails… but when I click the link it tells me this now:

Sorry, that key does not appear to be valid.

I’m going to step away and await for another idea I had yet to try. What a complicated poop storm this is becoming for me.

Guys? There is just one of me. When you get through with your ideas, try my previous post.

I have, and I could not find “wp_users” in the tables for the database… and it does not appear to even have my wp database. It gives me “information_schema” that has a “user-privilages”…

A friend who has helped me off and on right away suspected that the databases had been screwed around with, I guess this confirms that. What now!

Your website is still online. If your database were dead you wouldn’t see your site. Information schema is in phpmyadmin and there is a directory tree in the same place that expands to show other databases. Your DB may not have a wp_ prefix and there may be more than one DB. If there is any doubt about what is the live DB look at your wp-config.php for the DB Name.

It claims my main DB is “bonejewelercom3” but inside of phpmyadmin I only have:
wp_memory_limit
information_schema
bonejewelerpiwigo
bonejewelergallery

I’ve asked my host to restore the main DB, I’ll report back in about 10 minutes if it has or not. So far, nothing. I don’t understand how the main DB can be missing and yet my website is still there. I’ve had a DB go missing before and indeed, my site was down!

I have been keeping said friend updated throughout the day and he’s certain this whole mess was the result of a hack. The DB never restored. And I have a ghost DB running my site. I have contacted dreamhost. Is there any way to talk to a living person at wordpress?

I am about as alive as I can possibly be. We are all volunteers here and we provide support in the forum. If you need more than that, you might try jobs.wordpress.net for a freelancer.

I mean no offense. I knew this was the place to get a quick answer, I just thought that perhaps this was the first step and some folks need to speak to customer service reps. Because of the odd nature of everything my site has just had happen, I have contacted my host. I am still awaiting a response.

Aside from that, what else can I do? If I recreate the DB that my site claims to be using… would that fix anything?

some folks need to speak to customer service reps.

There are no CSR’s here – this is the only support WP.ORG offers and everyone here is a volunteer (even moderators) :)! So yeah, DH is probably the best place to get help if it’s a DB issue. Hopefully they will get back to you soon.

No offense taken with me. I just wanted to make you aware of other options for getting your site repaired.

Your active database will look like something_something and you can verify it in wp-config.php. If you have looked carefully at phpmyadmin and expanded everything you see located in the same area as information_schema and still do not see your active database, you have done everything you can. Your host will have to determine why your database isn’t showing up in your hosting account.

The good news is that your site appears to be working fine. Also, I saw no indications of your site being hacked. Maybe that makes waiting for word from your host a little easier.