Dashboard message stating to start a thread due to an error

  • Resolved margiebowen

    (@margiebowen)


    5 months, 2 weeks ago

    Here are the most recent five lines in the log:

    [2024-10-07T21:04:23.195752+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2024-10-07T21:04:23.234801+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2024-10-07T23:15:57.693369+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2024-10-07T23:15:57.885950+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2024-10-07T23:15:57.927254+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter margiebowen

    (@margiebowen)

    This is the dashboard message:

    Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in?Constant Contact settings?and start a?forum support thread. Our support team will aid with further steps.

    Plugin Author Constant Contact

    (@constantcontact)

    Good day @margiebowen

    By the looks of things, your token pair expired, and it’s needing to have someone manually re-perform the connection process to get things renewed. This would be the same process as when first setting the plugin up with the version 2.0.x + release.

    Let us know if you have any questions on that part.

Viewing 2 replies - 1 through 2 (of 2 total)
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