dashboard issues

  • Resolved lordsnake

    (@lordsnake)


    2 years, 7 months ago

    When I add a new site to my dashboard and apply my template, the template settings are not being applied.
    If I check the local settings, they are still set as default not using my template settings.

    On the “Protection Level” setting, there is no way to change this from Basic WordPress Protection.
    Clicking MANAGE FIREWALL does nothing except open another copy of the template in a new tab.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfjanet

    (@wfjanet)

    Hi @lordsnake,

    Thank you for reaching out to us. Please accept our sincere apologies for the delayed response.

    Please try the steps below:

    • Remove the template by going to the configuration page for the site, clicking “Template Actions”, and selecting “Remove Template” from the dropdown menu.
    • Apply the template to the site again by going to the “Templates” tab, clicking “Manage” next to the template you would like to use, and selecting “Assign To Sites”.
    • Confirm that the site is synchronized with the templates, or resynchronize them from the “Configuration” page.

    Please let me know in case this doesn’t solve your issue.

    Thanks,

    Janet

    Thread Starter lordsnake

    (@lordsnake)

    so is this a known bug?
    am I going to have to always do this for every site?

    Plugin Support wfjanet

    (@wfjanet)

    Hi @lordsnake,

    No. It’s not a known bug.

    I’m not sure why this is the case in your setup. Is it the same for all templates you apply to the site?
    Did the steps above help solve the issue?

    If not, please send a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Janet

    Thread Starter lordsnake

    (@lordsnake)

    it is a recurring issue when applying the template to sites yes, I always end up having to go and apply settings manually.

    Plugin Support wfjanet

    (@wfjanet)

    Hi @lordsnake,

    I was not able to locate your diagnostic file. Did you share it already?

    Please resend the diagnostic report to wftest @ wordfence.com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    This will help me check whether there is an explanation as to why you are experiencing this issue.

    Thanks,

    Janet

    Thread Starter lordsnake

    (@lordsnake)

    I am not seeing that option on the dashboard

    https://nimb.ws/ZsRJ3y

Viewing 6 replies - 1 through 6 (of 6 total)
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