Dashboard display problem

  • Resolved Ulrich Kern

    (@640521-1)


    7 months, 3 weeks ago

    Hello,

    Since the last update statistics are no longer displayed on the dashboard.

    I get the following error message (in German):

    Aufgrund Ihrer Server- oder Website-Konfiguration ist es nicht m?glich, Statistiken zu ermitteln.

    However, I have not changed anything in the server or website configuration!

    • This topic was modified 7 months, 3 weeks ago by Ulrich Kern.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @640521-1,

    Thanks for reporting the issue. As I don’t see any problems with the endpoint or Rest Api on your site, it might be that the test somehow had a one time error, which is not clearing (it should re-test after a while).

    Can you try to install the following branch?
    https://github.com/Burst-Statistics/burst/tree/re-check-interval

    You can download the zip file from the green ‘code’ button, the deactivate your current plugin, then install the new one.

    It should retry the tests more often, so if there was one request that didn’t come through for some reason, it will try again in 10 minutes.

    Thread Starter Ulrich Kern

    (@640521-1)

    Thank you very much for your support. After the first test, there was no longer an error message.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    That’s great! thanks for your feedback and help with finding the cause.

Viewing 3 replies - 1 through 3 (of 3 total)
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