Dashboard data doesn't update properly

I’m having an issue as well with the dashboard data. I’ve used this plugin on loads of websites and used it on a new website and after a week still no data on the dashboard. In the end I assumed I’d done something wrong but after refreshing the cache as you mentioned the dashboard has been updated.

Something is not working correctly since I’ve never had to do that before.

Hopefully the developer will look at these threads soon otherwise I’ll need to find a new plugin :-(.

Regards,
Karen

Confirmed problem and temporary clearing cache fix.

Just to confirm, the dashboard widget still shows data from August for me in the 30 Days view.

Doesn’t seem to scrape up-to date data anymore. It used to.

Same issue here. Curiously not on all sites though. I use WP Super Cache and wondering if there is now a clash there. Shows data up to August 16th in 30 day view. If I change to 60 days it will show up to 2 weeks ago. pretty sure that August 16 was when the plugin was last updated. That broke something so that no data is getting through.

If you go to the bottom of the Analyticator settings page you can clear the plugin cache – that just worked for me on one site

but it’s not clear whether I will have to do this everytime to see my stats – seems a poor way of doing it if it has to be cleared to be viewed – defeats the whole point really

Thanks Tracey – yeah, just cleared the cache and now new data is coming in.

Not sure if I’ll have to do this all the time though either. Hopefully not.

Will report back in a week or so!

Since my earlier comment I switched to W3 cache for a couple of months. As soon as I stopped using Super cache the Analyticator graph updates worked fine but I don’t like the W3 cache plugin. Today I switched back to Super Cache and Analyticator showed the old data from back in August as before. As Tracey & rossagrant have noted clearing the analyticator cache right down the bottom of the settings page will refresh the graph widget.

I’m not sure if I will have to repeat the clear Analyticator cache process but at least there is a fix and it does confirm that there is a clash with the Super cache plugin.

In my view I think this topic is resolved.

It’s not really resolved for me. I have 200+ sites and can’t really stop and clear the cache manually for each one.

Looking into the code, I see that the plugin stores the dashboard data in a transient that’s supposed to time out after 12 hours. However — and I’ve checked seven or eight sites and found the same thing on each — the corresponding timeout option isn’t in the options table. I have no idea why at this point (will report it if I find out in short order).

Since WP can’t find the timeout data it’s hanging onto the out-of-date stats permanently. As this clearly wasn’t the intent of the developer I hope it can be checked out and resolved with an update.

I ran multiple tests on a dev installation with WP_DEBUG enabled, and the timeout option is appearing there. Then I triple-checked my existing sites and confirmed that I didn’t imagine that they’re missing. I didn’t imagine it.

No idea why they’re working now and weren’t last fall (our stats all seem to have hung in November), but I’m optimistic that flushing the transients will fix the problem and that it won’t reappear.

Hey everyone – See @tracey answer above –

“f you go to the bottom of the Analyticator settings page you can clear the plugin cache – that just worked for me on one site”

Clearing the plugin cache solves this problem. I did it on a couple of sites several weeks ago and it all works well now.

Hey @leanderbraunschweig you need to check the fix and mark this as resolved.

Hey @jason Kamp,

I’ve cleared the plugin cache multiple times and it only ever was a temporary fix. This is not resolved…