Dashboard crashing my site

  • Resolved cshinkin

    (@cshinkin)


    4 years, 9 months ago

    Hi would want to love this plugin but it will not update the selections I make. It just will not load any selection. Eventually I have to click away and the site takes a long time to recover ending up with ‘Error establishing a database connection’.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @cshinkin If you go to WooCommerce > Status > Logs, are there any fatal errors logs in the drop down list with the date you were trying to make the updates? Like so:


    Link to image: https://d.pr/i/n9wkGW

    If so, please select the log, then click View. Is there anything in there about memory errors or errors from another plugin that may be in conflict with WooCommerce Admin?

    Thread Starter cshinkin

    (@cshinkin)

    There are only two Fatal Errors in the Log –

    2020-02-07T07:53:31+00:00 CRITICAL Uncaught Google_Service_Exception: <!DOCTYPE html>
    <html lang=en>
    <meta charset=utf-8>
    <meta name=viewport content=”initial-scale=1, minimum-scale=1, width=device-width”>
    <title>Error 400 (Bad Request)!!1</title>
    <style>
    *{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-ima in /home/shinx/public_html/wp-content/plugins/woosheets/includes/lib/vendor/google/apiclient/src/Google/Http/REST.php on line 118

    2020-02-09T12:11:58+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_subtotal() on null in /home/shinx/public_html/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php:77
    Stack trace:
    #0 /home/shinx/public_html/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php(120): storefront_cart_link()
    #1 /home/shinx/public_html/wp-includes/class-wp-hook.php(288): storefront_header_cart(”)
    #2 /home/shinx/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #3 /home/shinx/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/shinx/public_html/wp-content/themes/storefront/header.php(46): do_action(‘storefront_head…’)
    #5 /home/shinx/public_html/wp-includes/template.php(722): require_once(‘/home/shinx/pub…’)
    #6 /home/shinx/public_html/wp-includes/template.php(671): load_template(‘/home/shinx/pub…’, true)
    #7 /home/shinx/public_html/wp-includes/general-template.php(41): locate_template(Array, true)
    #8 /home/sh in /home/shinx/public_html/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php on line 77

    Hi there,

    This looks like there are some conflicts with the Storefront Template. Are you running any custom code in the Functions file? It appears that is what is causing the conflict.

    If you are, please remove the custom options temporarily and see if it resolves the issue, then let us know!

    I noticed that the dashboard was crashing my site this weekend as well. No fatal errors log and running on Flatsome theme. Had to restart php-fpm in WHM, but have no idea what is causing the crashes.

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    Is this issue still happening?

    If so, please make sure that you are using the most recent version of WooCommerce Admin and WooCommerce.

    Let us know if you need further help!

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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