Dashboard completely blank

hey @roachslayer

Sorry about the bad first impression. It definitely should not be doing that.
Can you turn on WP_DEBUG to see if that gives you any hints?

Another thing to try is clearing the Freemius cache. You can do this by visiting the dashboard page wp-admin/admin.php?page=freemius and clicking the “Delete all accounts”

I can’t access wp-admin/admin.php?page=freemius. I wonder if this is related to permissions issues with my host provider, WP VIP. In fact, I wonder if the entire ability for foogallery to run at all is to do with VIP.

I’m also getting errors:

Fatal error: Uncaught TypeError: Argument 1 passed to Freemius::get_api_user_scope_by_user() must be an instance of FS_User, bool given, called in /var/www/wp-content/plugins/foogallery/freemius/includes/class-freemius.php on line 19353 and defined in /var/www/wp-content/plugins/foogallery/freemius/includes/class-freemius.php:19367
Stack trace:
#0 /var/www/wp-content/plugins/foogallery/freemius/includes/class-freemius.php(19353): Freemius->get_api_user_scope_by_user(false)
…

I have no choice but to uninstall by request of VIP, as their logs are being flooded.

They also recommend I use this:
https://github.com/Freemius/freemius-fixer/

But I am unfamiliar with freemius and would need a full understanding of what is going on before messing with this for a mission critical site in my organization. Unfortunately, it’s easier for us to just drop FooGalery and go elsewhere… but I’m really bummed about that as there are features you guys have that I’d really like to put in place.

hi @roachslayer

I have sent this onto the Freemius team to investigate further. I am hoping we will find a resolution to the problem so that you can continue to use FooGallery on WP VIP

Hi @roachslayer, this is Vova from Freemius. First of all, apologies for the inconvenience. It sounds like you hit some edge case with our storage data model. We are not aware of WP VIP to block the debugging page, we’ll contact Automattic for further details. With regards to the fixer plugin, it simply allows downloading our SDK’s stored data, as well as clearing it up to simulate a “fresh” install.

@svovaf did you get any response from WP VIP at all?

@bradvin I’m so sorry, it slipped from my head (was probably juggling too many things in parallel). I just sent a message to the VIP team, will update when I hear back from them.

no problem @svovaf thanks for helping out