Dashboard activity widget

Hi sevensoutbill,
In WordPress “super-admin” is in-action if you are using WordPress Network (multisites), can you confirm you are on WordPress Network?

Also, please try disabling all your plugins (except Wordfence) and re-check this issue, if you get the Dashboard loading normally, try re-enabling your plugins one by one till you find the culprit.

It will be helpful if you can check the browser JavaScript console for any errors while being on this “incompletely-loaded page” and share the result here.

Thanks.

Hi wfalaa,

No, it is not a multisite / WordPress Network. It is a very large site with many users and custom plugins with various roles and capabilities assigned to each. A good portion of our plugins were not created with capability hooks and default to the administrator role, so we’re aiming to create a super-admin role to remove some functionality from the regular admin role for increased security.

We did find that disabling the WF dashboard widget in WF Options restored the dashboard functionality.

I did check the console and it showed that the dashboard page stopped loading when it got to the WF dashboard widget. This is why we tried disabling it and found functionality restored.

I will test the other plugins loading into the dashboard.

Bill

@wfalaa

We’re seeing the same issue. There aren’t any errors in the frontend console or in the backend logs. We’ve disabled all plugins but Wordfence and the issue persists.

The entire admin dashboard output ends right before the content for the Wordfence activity widget. This is the end of the source on a dashboard where this is happening:

<div id="wordfence_activity_report_widget" class="postbox " >
<button type="button" class="handlediv button-link" aria-expanded="true"><span class="screen-reader-text">Toggle panel: Wordfence activity in the past 2 weeks</span><span class="toggle-indicator" aria-hidden="true"></span></button><h2 class='hndle'><span>Wordfence activity in the past 2 weeks</span></h2>
<div class="inside">

About this install:

• Not multisite
• Using premium Wordfence
• Everything up-to-date
• PHP 5.6

@wfalaa

We were able to resolve the issue by updating the premium key so it would seem that for us at least the problem was that some sort of check was failing and not being handled gracefully.

Thanks @actionscripted for the update, it’s really strange not to have any error message in your logs regarding this issue.

@sevensoutbill please edit (wp-config.php) file and replace this line:
define('WP_DEBUG', false);
with:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then refresh your dashboard and check this file for any error messages (wp-content/debug.log)

Let me know how it goes,
Thanks.