Dark transparent square appearing on generated PDF

  • Resolved timokfine

    (@timokfine)


    2 years, 6 months ago

    Hello.

    We are using the PDF & Print plugin on our site. All is working well, but there is a dark square being laid over the top of generated PDFs. You can see this when clicking on “Download as PDF” next to the “Read More” button.

    Any idea why this could be happening or how to fix? Link has been provided.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    We noticed that you use the overlay elements in the SVG format on your site page. The PDF & Print plugin may not work correctly with these elements. Please try to replace the overlay elements.

    Thread Starter timokfine

    (@timokfine)

    Thanks for your reply!

    I’ve switched the overlay SVG to a PNG but the problem persists. Any other ideas?

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    To solve your problem, please contact us via our Help Center.

    Thread Starter timokfine

    (@timokfine)

    Thanks Andrew. I’ll visit the Help Center and try to find a solution.

    Plugin Support andrewsupport

    (@andrewsupport)

    The topic has been resolved through the Help Center.

Viewing 5 replies - 1 through 5 (of 5 total)
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