Dark mode display only plain dark

  • Resolved jresoriaga

    (@jresoriaga)


    1 year ago

    This is my first time using the dark mode plugin. I encountered issue when I enable the plugin, my page turn into a solid dark background only and all my assets, label, article, etc. are not displaying, only black. Can someone help me what should I do to fix this? Is there a compatibility issue with some themes?

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    We apologize for the inconvenience you’re experiencing with our plugin.

    Can you share more details about your site? Sharing screenshots showing the issue, along with details about the theme you’re using with the version, would be helpful.

    We’ll test it with our local environment and will fix the issue. Thank you!

    Thread Starter jresoriaga

    (@jresoriaga)

    Hi, the theme we’re using is hardcoded/customize by us, is there we can know for this to work on our themes?

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Can you please activate the “Display Floating Switch” option from the frontend of your website? This will allow us to check the issue by toggling dark mode on and off. Additionally, could you share some screenshots of the problematic area? If possible, please share a screen-recorded video demonstration, It would be very helpful for us to identify and resolve the issue.

    Thread Starter jresoriaga

    (@jresoriaga)

    here’s the screen record of the issue on our end. https://vimeo.com/923210756?share=copy

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Thank you for sharing the screenshot. However, your website is still under maintenance and is not live yet – Screenshot. As a result, we are unable to check the issue on your site.

    Thread Starter jresoriaga

    (@jresoriaga)

    yes because this site is still staging.

    Thread Starter jresoriaga

    (@jresoriaga)

    Hi sir, can you check again? We turned off the maintenance mode for you to check the issue on our site. Thank you so much!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Thanks for your cooperation.
    We’re currently looking at the issue you reported. We’ll get back to you with an update shortly.

    Thread Starter jresoriaga

    (@jresoriaga)

    Thank you. I’ll wait for the update.

    Thread Starter jresoriaga

    (@jresoriaga)

    hello, is there any update regarding this issue?

    Thread Starter jresoriaga

    (@jresoriaga)

    Hello, I have found the issue but I need your support regarding how to fix it. I have found that the attribute on the HTML tag the

    data-wp-dark-mode-animation="pulse"
    data-wp-dark-mode-preset="0"

    these two are not present when I load my website if I use the customized theme, but if I use the WordPress theme, these 2 attributes are present.
    Now my problem is, how can I add these two attributes to the html tag if I use our customize theme?

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Our team is currently addressing this issue. We’ll release a new version as soon as possible.

    Stay tuned for updates! Thanks for your patience and continued support!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    Thanks for sharing details with us. All of the standard themes are built this way they have <html <?php language_attributes(); ?>> in their header. If this custom theme is not developed using WordPress Recommended Standards, it may lack language attribute support, based on what the WP Dark Mode is triggered from the server.
    You need to replace your <html> with <html <?php language_attributes(); ?>> to solve this problem with many others.

    Hope you understand. If you have any concerns let us know.

Viewing 13 replies - 1 through 13 (of 13 total)
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