DANGER – takes your data hostage in two ways. Think twice!

  • Like many users I was delighted with the speed of the delivery and the many features that jetpack has. And the support is friendly and helpful. BUT I would never have migrated my 40.000 users’ data to jackmail, had I known how this company takes your data hostage:
    1) If you uninstall the plugin (or was it already on deactivation?), THEY WIPE THE WHOLE DATABASE without notice. This even happened by accidence once. I was lucky enough to have a daily backup of my db, so I could reconstruct. Hey, my database belongs to ME, let ME decide if I want to keep it or not.
    2) Many of the useful statistical information (which user reads which mails etc.) about your users ar NOT EXPORTABLE. So if you want to avoid vendor lock-in, THINK BEFORE you trust your data to this product.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jackmail

    (@heyjackmail)

    Hi texofant,

    I ‘ll reply step by step to your feedback.

    1. Indeed, when you uninstall the Jackmail plugin and confirm the deletion of Jackmail data in the dedicated alert popin, they are actually deleted. As a reminder, here is the list of data deleted when Jackmail is uninstalled: lists of Jackmail contacts, campaigns sent with Jackmail and templates created with Jackmail.
    These data are deleted for security and data management reasons (RGPD) to avoid leaving an email database accessible that would no longer be used. But indeed, it is your database, if you want to re-import them, you are free to do so via your backup.

    2. For the statistics part, the data is hosted on our servers for volume reasons, if you send a campaign and your server experiences slowdowns related to the statistics to insert in your database, the interest of your campaign is lost as your website becomes inaccessible because of this mass of content. We have therefore chosen to host it on our servers so as not to impact the performance of your server. For the export part, the feature to export automatically is not available yet.

    I remain at your disposal if you have any questions.

    [ Signature deleted ]

    • This reply was modified 5 years, 9 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @heyjackmail This review was not removed a month ago, why did you report it today?

    Plugin Author Jackmail

    (@heyjackmail)

    @jdembowski Because this person doesn’t respond after one month and it’s in part false information with just one bad review only.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    The user left feedback, you replied. There’s not much more than that here.

    Thread Starter texofant

    (@texofant)

    Hi, you replied only after quite a while, that’s why I didn’t immediately see it, sorry!
    To your points:
    * Yannick from your team will confirm that the deletion happened WITHOUT a confirmation dialogue that stated the danger. If you improved the process in the meantime, fair to notice it here. Still, the database contains MY data, I don’t want forced destruction by the vendor with no official, documented way to avoid it on uninstallion of the plugin, especially given that there is no satisfying export option. Fair vendors would put in 2 more lines of code and make the destruction optional.
    * Your point 2 is the standard response from vendors who don’t want to own up to their lock-in strategy: a) “it’s actually good for you” and b) “we’re working on a fair export option” (which then magically never materializes). You told me about working on an alternative a year ago. Sorry, don’t buy it.

Viewing 5 replies - 1 through 5 (of 5 total)
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