Hey @traceb,
There are two settings that are related to showing the events in the shop. One of them is required in order for the events to show, and the other is recommended, but not a requirement. You can find both options by visiting the wp-admin -> OpenTickets -> Settings -> Display Options (tab) page. Both options are at the very top of the page. The ‘Show Events in Shop’ checkbox must be checked (this is the required one). The ‘Hide Past Events – Shop’ option is not required, but is recommended so that your shop does not get cluttered.
I am sure you have already verified this manually, but just in case, do keep in mind that you do need to complete a normal event setup first. Then, after that is completed appropriately, this setting will have some effect. A good way to test if the event is setup appropriately, in case you did not already know, is to logout, goto your calendar, and try to find an event and purchase tickets for it (getting to the checkout is sufficient).
If it is still not working, we can always do some further investigation into the issue. As a side note, you should have gotten an invitation to our ‘Service Desk’ (helpdesk) when you purchased your Display Options extension. Because of that, you can open an official support ticket in that system, which is not a public forum. Because of this private communication, it is a better place to exchange details about your site for this type of further investigation, so if we get to that point, we may need to shift to a support ticket created there instead, for speed.
Hope this helps,
Loushou