Czech translation is in english

Hi Tomas!

Thank you for reaching out.

Based on our observation, it seems that you chose to retain the CookieYes WordPress plugin settings when connecting it to your CookieYes web app account. Since Czech translations are not available in the WordPress plugin, the banner is unable to fetch the Czech language even after the connection.

To resolve this, please try the following steps:

1. Disconnect the plugin from your CookieYes web app account.
2. Reconnect it to your account.
3. During the reconnection process, you will be prompted to choose one of the following options:
   1. Yes, Keep the current configuration in my web app account
   2. No, Replace my web app configuration with the plugin settings

Please select Option 1, as this will ensure that all available translations in the web app apply correctly to your website.

Let us know if you need further clarification, and feel free to update us here!

Hi.
I followed your manual but it did not work for me. Czech language sitll contains english.
But as I mention before, all other languages works fine. Not only german and french. All of them.
Thank you for your help.

BR

Tomas

Hi Tomas,

Could you confirm if you selected “Yes, Keep the current configuration in my web app account” when reconnecting the plugin to the web app? This option ensures that all available translations from the web app are applied correctly.

If the Czech language is still displaying in English while other languages work fine, please let us know any additional details about your setup here, and we’d be happy to assist you further here.

Hi,

Yes, I selected this option. If you want I can create test account in WordPress. This web is in lab environment. So you can do what ever you want. Please write down your e-mail address to create WP test account.

BR

Tomas

Hi Tomas,

Thank you for confirming. Since this is not a generic issue, troubleshooting this may require further investigation. Could you submit a request here with your website URL?

Hi,
ok, I send you e-mail to [email protected]

BR

Tomas

Hi Tomas,

Thank you for your patience and for working with us through this!

After a thorough investigation, we identified that the issue was specific to the Czech language translation when the CookieYes plugin was connected to the web app. This was causing the banner content to display in English, even when Czech was selected.

We’re happy to confirm that this has now been resolved, and the correct Czech translation should load as expected.

If you’re still experiencing any issues, feel free to reply here with more details, we’ll be glad to help further.

Thanks again for bringing this to our attention!

Hi Alex,

thank you for your help.

BR

Tomas

Hi Tomas,

Glad to hear the issue is resolved. Marking this topic as resolved. If further assistance is needed, feel free to open a new thread.