Customizer Publish Button Missing

  • Hello,

    I cannot update my customizer with the free OceanWP theme.

    Where the “Publish” button was it just says “Cannot Activate”. It doesn’t let me save any changes. This is a relatively new thing.

    Please see image: https://imgur.com/a/v1ervKK

    My theory is that for some reason the theme thinks I should be a paid member and it isn’t able to activate my account. I have a section called “View Paid Features”.

    What can I do to fix this issue?

Viewing 4 replies - 1 through 4 (of 4 total)

  • HI,

    It seems the plugin conflict issue. Try to disable all the nonocean plugin and check if it is working or not. If yes, enable the one by one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

    If not resolved by the above, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    I have the same problem. Thought maybe it was WP 5.6 but downgrading to 5.3.3 didn’t work either, deactivating all plugins doesn’t work.

    Update – was my PHP version. Updated to 7.3 and now all good ??

    Thread Starter impacthd

    (@impacthd)

    Thank you, agentvictoria. This was the issue!

Viewing 4 replies - 1 through 4 (of 4 total)
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