Customizer issues

  • Resolved gatehousedesign

    (@gatehousedesign)


    6 years, 1 month ago

    Hi there,

    I love your plugin. Thank you for creating it!

    One issue I am running into is the Customizer not working. I thought it might be a js conflict but then found this (below) in a support thread (not for this plugin).

    So I think I might need to ask my host (Dreamhost) to whitelist admin-ajax.php for the subdirectory that contains the staging site. Does that sound right to you. Is there anything else I should whitelist/try?

    Thanks,

    Alice

    —–

    “See my previous post. Thought I’d post the final notes from my support tech here to benefit someone whom might want to know the exact rules that needed to be whitelisted (at least in my case):

    […] based on the Apache error log the mod_securoity rules need to be whitelisted [for your primary domain].

    However, for the domains [yourdomain].com and [yourotherdomain].com we had listed the rules 950904, 950905, 950906

    (sic)

    I think the reason additional rules were whitelisted was that I had WP installed in subdirectories on these specific domains. The support tech suggested others experiencing the same issue should…

    …provide the complete steps to replicate the error so that we can check the error logs and then whitelist accordingly.

    As far as providing the steps to replicate the error, before clicking “Publish” on the Customize panel, I opened the Chrome Developer (Inspector) tool and provided my support rep the details of the error message I observed in the console tab. One thing I noticed is that https://[mydomain].com/%5Bmysubdirectory%5D/wp-admin/admin-ajax.php appeared to reference https://[mydomain].com/%5Bmysubdirectory%5D/wp-admin/load-scripts.php. This information aided the support tech in identifying the rules to be whitelisted”

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    Hi Alice @gatehousedesign

    Usually, the file admin-ajax.php should never be blocked by any hosting provider, if they do this you should ask them to unblock this file.

    First of all, you need to find out if the admin-ajax.php is blocked or if it’s just a regular javascript error.

    To do so open the Google Chrome console by pressing F12. Then go to the network tab and open the customizer of the staging site.

    Do some changes and try to save them. Then watch out carefully if you see any red colored items there.
    If nothing is red it should be looking like that one https://take.ms/MXwu8

    If there are some items red, please let me know the names of them. You get more information when you hover with the mouse over them.

    Next, open the tab Console and reload the optimizer page. If there are red-colored lines please create a screenshot of them for me. Anything red here is mostly some kind of javascript error.

    Who is your hosting provider?

    Thread Starter gatehousedesign

    (@gatehousedesign)

    Thanks for your quick reply. The customizer started working again. I have no explanation as to why. Possibly a plugin conflict. Not sure. Anyway I am enjoying using the staging plugin. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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