Customizer issue

Hi @denisflorin197

Could you please confirm if everything is up to date on your end? I can see the Blocksy theme being up to date, but what about the Companion plugin and WordPress core?

Thanks!

Hello,

Yes, I’m using the latest version of WordPress 6.1.1.

I don’t know anything about the companion plugin. I installed now the blocksy companion plugin and the issue is still there.

Best,

Hi @denisflorin197

Could you please try and record a video of the exact steps you’re taking so that I could try reproducing the error on my end? I’ve tried and tried, but to no avail. ?? Everything runs smoothly on our setups.

Thanks!

Hello,

Here is the video: https://www.loom.com/share/35eb3f46155d45feabdb9550795156cd.

On another website, I have a drop-down icon on the right.

Best regards,

Like here: https://ibb.co/nf6W07x

Best,

Hi @denisflorin197

Still cannot reproduce this at all. ??
Are you able to export the customiser settings, from Customiser -> General -> Manage Options and send them our way? In this way, we will be able to see if anything has gone awry in there.

P.S.: Greetings from Romania! ??

Thanks!

Hello @cteduard,

Can you send please a screenshot with what you see when changing the socials block from header in Customizer?

The reason I ask is that on one website, I’ m seeing this drop-down icon(see this https://ibb.co/FX7ZyBg ) while on other websites I don’t see it(see this https://ibb.co/C8JGyh2)

Best regards,

Hi @denisflorin197

Well, the dropdown and the error are two different stories. I thought you were referring to the dropdown of social icons, that also appears on your install — since that’s what you’ve initially reported.

The other dropdown that you’re referring to is part of the Blocksy Pro package, which you might need to upgrade or install on your current website. Check out this playlist to see how you can do so — https://creativethemes.com/blocksy/video-tutorials/the-basics/

Thanks.

Hello @cteduard,

Yes, my bad.

I assumed that the dropdown was supposed to be there on the free version and when I saw the errors, I thought they were not displayed because of them. Later, I discovered that I couldn’t see it on another website as well.

If the drop-down doesn’t appear even with the premium package, should I write a support ticket to them?

Best regards,

Hello @denisflorin197

Yes, for Blocksy Pro support, you are required to get in touch with us via our website here — https://creativethemes.com/blocksy/support/. We are not allowed to offer support for that through these forums.

Thanks!

Thank you for your time and information!

You’re welcome, @denisflorin197
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