Customizer is gone

  • Resolved alma1ipc

    (@alma1ipc)


    4 years, 7 months ago

    Hello,

    today, when I click on Customizer, all the customizer options are gone. I see only ‘widget’s and ‘pro version’. Also there is no customizer window where the website appears.
    I think this happened since the last theme update.

    In my other websites working with other themes, the customizer is ok.
    Did something go wrong on my side with the installation of the cenote update, or is something missing in the update itself?
    I appreciate your theme véry much!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter alma1ipc

    (@alma1ipc)

    Customizer works perfect when I log in with another browser, so it’s nothing serious ??

    Thank you for your good work!

    Hey @alma1ipc

    Great that the issue is solved you can clear the browser cache and try again on that same browser.

    Thank you!

    Hello,
    I have the same problem on my website: all the customizer options are gone. I see only “widgets” and “pro version”. :/

    I tried from another browser. I tried by refreshing the page. And also from another computer. But the problem persists.

    Can anyone help me? Thank you very much in advance.

    Hi @gwena_elle

    Can you post this query again by starting a new topic here in the forum? I will help you there. Also, if you are using the pro version of our theme, please contact us through our chat support on themegrill.com/ and we will guide you through your issue there!

    Hope you understand!

    Regards,
    ThemeGrill

    @nidwija ok, thank you for the clarification. I open a new topic. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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