Customizer error

  • Hi all,

    I’m having an interesting and confusing issue on a site that was built by someone else and I’ve recently taken over management. It’s in development.

    I’m getting a changeset_post_save_failure error whenever I try to make changes to the Customizer. Changes are not saved and/or carried across to the front end. Another issue I noticed, which I’ve been able to get around by manually updating, is that I could not perform a one-click update of the WordPress core. Not sure if this is related or not.

    I’ve tried deactivating all plugins and changed to standard themes, but the same issue occurs. I’ve also tried increasing memory, changing PHP versions and a few other things, but it’s got me stumped, so any help would be greatly appreciated.

    Cheers,

    Paul.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @hurky195

    I can understand how frustrating it could be to have a problem with no specific description.

    Unfortunately, I don’t think anyone would be able to help you on this unless they can see the problem first-hand. I see that you’ve asked this on multiple forums but you’ve not yet received any answer.

    If I were in your shoes, I’d enable debug mode to ON in wp-config.php and also would disable all the plugins. Then I’d watch the errors/warnings that appear when that specific action happens. Also, you can keep a watch on error log for any additional information on the error.

    Just to take a guess, you should also look into the directory permission for the root files in the WordPress install on the server. Maybe AJAX is not being called and your changes are failing to save for the same reason.

    Best of luck.

    Thread Starter hurky195

    (@hurky195)

    Hi Vajrasar,

    Thanks for your reply. I think you have some good suggestions, although unfortunately it hasn’t shed any light on the issue or a solution. I have tried debut mode and kept an eye on the error log but to no avail. I will keep persevering!

    Cheers,

    Paul.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Customizer error’ is closed to new replies.