Customizer

  • Hi all,

    When I click on appearance -> customize in the dashboard, the sidebar comes up, but as soon as I click on one of the options (site identity, scheme etc), nothing comes up.

    This is stopping me from adding custom CSS, which is really annoying! Any ideas! Theme and WordPress are fully up to date…

Viewing 7 replies - 1 through 7 (of 7 total)
  • Theme Author Mike

    (@mgsisk)

    This sounds like it may be a JavaScript issue; can you try following Step 3 on this page and tell me if you see any errors in the console? The customizer is working correctly for Inkblot on my dev box, so I can’t replicate what’s going on just yet…

    Thread Starter jerusha

    (@jerusha)

    Thanks for getting back to me so fast!

    Here’s the screenshot when I did that: https://prepactsat.com/wp-content/uploads/2017/07/Screen-Shot-2017-07-27-at-09.24.55.png

    Theme Author Mike

    (@mgsisk)

    Thanks!

    Unfortunately, I’m not seeing anything there that looks like the issue… a few other things to try and narrow down what’s causing the issue:

    1. Can you confirm that other themes (one of the stock themes, for example) work correctly with the Customizer?
    2. A list of active plugins might help, as well; a plugin may be interacting strangely with Inkblot and the Customizer.
    3. What version of Firefox are you using? Can you try in Safari or Chrome and see if it works any better?
    Thread Starter jerusha

    (@jerusha)

    I’m using firefox version 54.0.1, tried on Safari and had the same issue.
    The only plugin I have installed recently is Slide Anything sliders. I disabled that and still had the problem. I also have Yoast SEO, Akismet, Facebook Comments, BackWPup, Social Share by Supystic and Google Authenticator and Analytics enabled, but they’ve all been on there for ages and this is recent.

    I am hesitant to put another theme on, as I have a bunch of custom CSS which I don’t want to lose. I’ll do a back up and then try it.

    • This reply was modified 7 years, 4 months ago by jerusha.
    Thread Starter jerusha

    (@jerusha)

    I just tried live preview of some of the other themes and couldn’t access the customizer within those either …

    Thread Starter jerusha

    (@jerusha)

    Sorry for the delay, finally got around to trying this again. I have run the theme with the standard wordpress 2017 theme activated and still have the same problem. Does this means it’s not a theme issue? If so, how can I resolve it? Any ideas much appreciated! Thanks

    Theme Author Mike

    (@mgsisk)

    No problem @jerusha. At this point my best guess would be a plugin causing trouble, but it’s hard to say… would you mind if I looked at this directly? Send me an email using the “Let’s create together.” link at the bottom of my homepage if you’re interested.

Viewing 7 replies - 1 through 7 (of 7 total)
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