Customized content isn’t sent from order edit page

Hello,

Apologies for the delay in getting back to you.

Just to confirm, if you preview the email template in WooCommerce > Email Customizer, does the correct invoice text show?

If it also does not preview the custom text you add, please check if you have any email template overrides within your theme. To do that, go to WooCommerce > Status and scroll down until you see the Templates section.

Kindly rename or delete the files if you see overrides so that the customized email templates from our plugin will work properly.

Hope this helps and let us know if we can assist you further.

Regards,
Karla

Hello,

Everything is correct in the Email Customizer and when the emails are automatically triggered upon purchase by a customer. The customized emails are only not sending when I manually re-send an invoice to a customer via the “Order Actions” panel within the Woocommerce edit order screen.

Many thanks

Hello,

I tried selecting the Email invoice/order details to Customer on my test website and I received the email for that.

Have you tried deactivating other plugins one by one and check the issue again after each deactivation? It is possible that there is a plugin conflict and this step will pinpoint which one is causing it.

Additionally, try to reach out to your hosting provider as well to check whether there are any logs of emails not being sent. You may need to set up your SMTP so that all emails will be properly sent from your website.

If the steps above did not work, we’d like to ask for more information regarding your issue. Would you be so kind to submit a ticket to us here?

Kind Regards,
Karla