Customize page not loading

  • Resolved kchiu32

    (@kchiu32)


    9 years, 6 months ago

    The customize page is not loading. Someone recommended using another theme to see if the source of the issue is with the Tracks theme. When I activated another theme I was able to access the customize page.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Thanks for using Tracks, sorry for the trouble with the Customizer.

    Since I can’t recreate this issue and there aren’t other users having this problem, and since you are only having this problem with Tracks and not other themes, I think the issue is most likely a conflict between Tracks and a plugin on your site.

    Could you try temporarily deactivating your plugins, and then visiting the Customizer? You will not lose any of your settings or data by deactivating the plugins.

    Thread Starter kchiu32

    (@kchiu32)

    I just deactivated all my plug-ins and I’m still having the same issue loading the page.

    Theme Author Ben Sibley

    (@bensibley)

    Are you using the newest version of Tracks and WordPress? Tracks should be v1.39 and WordPress v4.3.

    Thread Starter kchiu32

    (@kchiu32)

    Yup, I just checked and both are up to date.

    Theme Author Ben Sibley

    (@bensibley)

    Okay thanks. I will need to login then to check it out. Could you send your admin username and password to me at [email protected]?

    Theme Author Ben Sibley

    (@bensibley)

    UPDATE: the issue was with WordPress’ script concatenation. The solution was to add the following to the bottom of the wp-config.php file:

    define('CONCATENATE_SCRIPTS', false);

Viewing 7 replies - 1 through 7 (of 7 total)
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