Customize Order Email

  • Resolved Andrew

    (@andrew1111)


    6 months, 2 weeks ago

    When customers purchase a course, the admin gets an email for the order. However the email doesn’t contain the name of the course that was purchased. How do we customize the email to contain the course name?

    Also, the admin does not receive the “Course added to User” email either, even though it’s enabled. We’d like both the admin and instructor get emails when a course is purchased.

    Thank you

    • This topic was modified 6 months, 2 weeks ago by Andrew.
Viewing 1 replies (of 1 total)
  • Plugin Support Lisa StylemixThemes

    (@lisastylemixthemes)

    Hi Andrew,

    Thank you for reaching out with your concerns!

    When using the free version of the MasterStudy LMS plugin, customization of email content is not available. To make these changes, you can use the

    MasterStudy Pro Plus plugin – https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/email-manager

    OR (please visit both options’ product pages and choose according to your needs)

    MasterStudy premium Theme – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-email-manager

    with the Mail Manager add-on. Email template manager — LMS addon that will help you to adjust your email messages and make them look good and clear.

    Regarding the email notifications:

    When a student purchases a course:

      • The student will receive an order confirmation email containing the name of the purchased course.
      • The admin will also receive emails confirming the student’s course enrollment and the order details.

      When you manually add a student to a course using the Manage Students button:

        • The student will receive two emails: one with their login credentials and another with information about the added course.
        • The admin will receive an email confirming the student has been added to the course.

        If students or admins are not receiving these emails, there could be several reasons:

        1. Delivery delay: Email delivery can sometimes be delayed due to server processing times. To check this, you can use the WP Mail Logging plugin to compare submission times and email sending times.
        2. wp_mail() function not enabled: Ensure that the wp_mail() function is enabled on your server.
        3. Mail server firewall: A firewall on the mail server might be blocking the emails. You may need to contact your hosting provider for assistance.
        4. Incorrect email sender: The default WordPress email sender might be marked as unreliable. You can set a reliable email sender using plugins like WP Mail SMTP or SB Change Mail Sender.

        I hope this helps! If you have any further questions or need additional assistance, please don’t hesitate to ask.

        Best

        Lisa and support team.

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